Protection Plan for COVID-19

What We are doing to Protect you…

To Our “Out of this World” Customers:

We are in unprecedented times here in our great nation, state, and city. Martin’s Heating & Air has been serving our community for 15 years and we are ready to serve the needs of our customers and team members while doing our best to protect the needs of the community at large. Safety is a high priority every day.

Martin’s Heating & Air provides a vital role in maintaining the health and safety of our community. Therefore, we will remain OPEN during this time of social distancing.

If your Furnace or A/C is broken, we will be there to fix it!

If you need a new system installed, we will be there to get it done!

Below is our protection plan for COVID- 19 moving forward until further notified.  We will be following cleaning protocols recommend by CDC and state agencies. Any team members that have fever, are showing signs of sickness, or who have been known to be exposed and not protected will be asked to remain at home.

Service Call Precautions

We are open and running calls to make sure our customers safe and comfortable at home. We also need to take caution to protect our team members and make sure they stay healthy as well.

When you call in, our office staff will be asking if anyone in the home has a fever, been diagnosed or had exposure to the virus. We need to know so that we can be proactive with our team’s response and level of protection. Some team members may not want to be exposed to a high-risk customer and we will respect those wishes. Others are willing to work in that environment so that we can respond to those in most need.

In most cases we can troubleshoot equipment from outside, in a crawl space, or in attics and basements with minimal face to face contact. We will be following protocols to maintain a safe work environment by wearing gloves, wearing masks if needed, and disinfecting work areas in the home and in our trucks after each call.

You may be asked by a technician to speak via phone or Facetime and we may ask that you help control the thermostat while we are stationed at the equipment. We ask that you work with us so that we may provide the services needed.

Maintenance Calls

We will be running maintenance calls during this time. If you are scheduled already, we plan to come but you are welcome to reschedule so please let us know.  As mentioned above, we can often work on equipment with minimal contact. System maintenance is still very important to prevent unwanted breakdowns and does not need to be put off for too long or ignored all together.

Obtaining signatures for work

Our normal process is for repair work to be approved via signature before beginning work. In order to reduce contact, we will be suspending this requirement at this time so you will not be asked to sign a phone or tablet by our team.  We will accept a verbal approval.  For equipment sales and financing, electronic signature will be required.  Our comfort advisor will clean the IPad before and after use.

Payment

During this time, we ask that all payments be made via electronic means via debit card, credit card, or 3rd party financing.  A payment link is emailed with your invoice.  Checks will be accepted except for new system installations. If you do not want to give this information to a technician, you may call it in to the office to be submitted.

Measures we are taking for our team 

Some of our team members may be working remotely from home and therefore our internal communication may not be as smooth as we would like. Please be patient with our team so that we can take the best care of you.

We intend to limit our time in groups as we have canceled all group meetings until further notice.

Technicians already work in isolation for most of the day and are not exposed to large groups during work. Face to face interaction will be limited between our office team members and field team members.

Updates

We plan to work our plan in two week increments unless the situation changes. Updates will be posted to this page as well as our facebook page.

Martin’s Heating & Air greatly appreciates our customers and team members.  We understand the value of trying to reduce the spread of this virus so that our healthcare system is not overwhelmed. We are confident that we will be able to handle this predicament as quickly as possible and return to normality.

Sincerely,

Buford and Kim Martin