Martin's Heating & Air, Inc. Reviews

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Great professionals at Martin’s Heating & Air!!! Customer experience was 5 Stars!!!

Kathy Marshall

We could not have been more pleased, the service was great and the price was not bad at all even for a Sunday.

Cindy Tilson

My experience with your service man was very good. He was very professional and did a excellent job.

Janna Minor

Bobby came out and serviced my system. He was very professional and will definently use martin heating and air in the future


Cecil, the technician who serviced both air conditioning units, was very courteous and explained the work that was being done.

Tammy Keller

We just had Martins Heating & Air install a unit for our server room. Not only was it done in one day, but when the lead foreman saw that there was some debris on the floor, he made sure to clean it up. Attention to detail means a lot and these guys did just that. I would definitely recommend!

Jason Dunk

Cecil was very knowledgeable and personalable. Promt and polite. Made me feel at ease with the 800 questions I had. I highly recommend.

Lindsay Thompson

We are able to get an appointment scheduled very quickly. Technician was very nice, knowledgeable, professional and quick .Price was very reasonable.

Cynthia Magness

My experience with Cecil was very good.he was very professional and knowledgeable. Thanks for the help.. my recent experience with Emerson was very good as well. He was also very good at his job and very helpful.Thanks to all of you.

Hughey Miller

Emerson came out late and cleaned the coils on our air unit. Our unit is working perfectly. Thanks for an excellent job.

Shelly Crossno

A great professional, dependable, reliable, and honest company. I refer everyone I can to Martin’s.

Levi Tidwell

Bobby Taylor was helpful and patient, answering our questions about HVAC issues in our house and suggesting solutions. He took his time examining the installed system and explaining how it worked (and how it could work better). We’re glad he came out!

Tom Redwine

Excellent service. Cleaned unit outside and inside. Cleaned air filters. Made sure everything was working properly before he left. Also informed they need to come back and check refrigerant when temps get warmer. Always very pleased with Martin’s Heating and Air service.

Bob Catalano

I love their promotion of snapping a picture of their trucks when they are out and about for a chance to win a gift card.

David Baker

Emerson came by and gave our ac the treatment it badly need ed . He did an excellent job , and believe it will servive another summer . Thank you so much. The Shaw’s.

Rod Shaw

Technician did thorough routine maintenance on my new heat and air unit, even advising about new air conditioning filter that helps prevent mold buildup. Martin’s also installed my new heat/air unit.

Peggy Spindler

AC quite in midst of the hottest May in recent memory! Martin’s H&A send Bobby out in quick order. He tested the air handler, condenser, and compressor quickly to find the issue. He offered my options and explained them well. The service call cost more than I was hoping, but it could have been much worse. I am happy to pay for expert service and experience; Bobby had both.

Jeremy Lourie

JD did a great job with the inspection. He behaved professionally and explained what he did. Thank you!

Ariana Caballero

very good job , cleaned up too .explained how things work very well . thanks to jeremy and emerson!

Ken Hengel

This company is number 1 in service. Employees are excellent.You can’t go wrong with Martin’s.

steve grindle

Very professional people, easy to deal with, very informative and fast service, well pleased.

Lee Hulse

Beth, it was a pleasure meeting you at the Fort Smith Regional Chamber of Commerce, this morning. You have a warm personality to match the professionalism exhibited, while representing Martin’s. It is great to know that you are part of the many companies that are giving back to the community.

kenneth spears

Technician, very professional and nice .Great service & easy to understand the process. I would highly recommend Martin’s Heating &Air.

dorothy love

We had Cecil from Martins come out to service one of our air units and we’re very pleased with the service and reasonable fee. The lady I spoke with to set up the appoinyment was very friendly and helpful. Kudos to Martins and their staff!

Glen Tankersley

The technician was prompt, presented himself well, friendly and knowledgeable. I’m very pleased with the service.

Gary Williams

I couldn’t be there so Cecil met with my wife and in-laws. Their description of Cecil was “very nice, polite and knowledgeable”. Most importantly was what he didn’t do; no bs, no trying to over sell them. He did a great tune up of the heater and found a worn capacitor. No over priced parts or over salesmanship. I spoke with him and he could not have been more straight with me. I really appreciate him and Martin’s. Thank you

Ric Gaines

The initial response and scheduling was outstanding. Cecil was professional and thorough in his troubleshooting an explanation of the issues and next steps. The heating problem was intermittent, and so difficult to diagnose, but we are optimistic that the issue has been resolved and are confident there will be a good response from Martin’s if the issue were to resurface.

Larry Solik

Timothy was very efficient and did a wonderful job. He found some items that needed to be replaced so my air-conditioner didn’t go out in the summer. Martin’s Heating and Air installed my air-conditioning and heating units several years ago. I won’t let any other company service or fix my units other than Martin’s Heating and Air. I trust them completely to take care of my units. They are all very professional and know exactly what they are doing.

Becky Ibison

Excellent customer service, affordable maintenance program and they take the time to ensure the jobs done correctly and to your satisfaction. Ask for Bufford he’s amazing 😁


Wow! Hottest day of the summer so far was instantly changed to the coolest! Thank you Timothy and Martin’s Heating and Air Conditioning Service!

Sherri Penix

Mr. Martin was very professional when he came to give us an estimate to install on a 3.5 ton Lenox heat & air unit. Those who installed the unit did an excellent job. I also would like to compliment the company’s secretary Tinna . She is definitely thorough in keeping us informed on any matter that needs to be addressed and her telephone personality is exceptional!!!

Beatta McDonald

I have used this company for 6 or so years, for two different houses and I can highly recommend them. Fair pricing, fast service and quality products and people!

Debby Shaw

I love Martins Heating & Air, they have never let me down. All the technicians are very professional and answer and discuss all my questions and the work performed. They go above and beyond to make sure I am taken care of.

Brandi Ingram

Service Technician spent 2 hours cleaning and checking my unit. Was very informative if what needed to be replaced.

Elaine Howell

Extremely professional staff all around. I had somebody out the next day I was available to do the estimate and was pleased with the customer service provided. The installation went smoothly and the staff cleaned up the area they were working in afterwards. Highly recommend them for any hvac services needed.


As always, Martins is the best!! I’ve always had very pleasant experiences with them and our service tech, Cecil. Thanks again!!!


My service man was great! He showed up on time was very professional and courteous. I highly recommended martins heating & air.

Kiesha Copper

Cyrus was very knowledgeable and professional. He found the problem and was able to fix it. Thank you for getting me and the kids out of the heat!

Dara Cooper

Very friendly and knowledgeable. Only prob I had was I thought it was overpriced. 300 bucks an hour i guess.

Anthony Sherfield

Very prompt . My experience with Martin’s Heating and Air has been positive every time I have used them.

Steve Parker

Office staff was excellent in following up to make sure everything was scheduled and completed on time. Installation was done in a professional manner as well as the salesman’s presentation

William Curtis

Excellent service, rapid responses and courteous employees! Customer service A+!💜💜

Alice Nahas

Very good men who installed unit. Hard working and friendly. Did not mess around, but it in!!

Linda Cumbie

Tim was a very nice person. Understood what problem was. He immediately fixed it.
I have had two repair technicians from you Co and have found both friendly, polite, and able
To fix problem

Ed Wiley

Martin’s Hearing and Air has been my go to AC company for years. When my ac has issues, Martin’s is always compassionately responsive to make sure that my family and I are comfortable.

Karen Mills

Martin’s Heating and Air did an outstanding job replacing my unit! The gentlemen that came out to do the job treated me respectfully and made sure I was aware of everything they needed/had to do and how everything worked. They cleaned up so well you couldn’t even tell they were here! If you’re trying to decide who to go with for maintenance or replacing your current unit I highly recommend going with Martin’s!

Rachel Harris

We have used Martin’s Heating & Air for several years now. Always pleased with their work very quick and professional. Office staff as well as the service members that make house calls. Highly recommended for any heating and air needs

Crystal Carter

Joe and Colton from Martin’s Heating & Air installed a new furnace and AC unit in our house today. Both of these young men were very polite, fun, professional and very good at what they do! The cleaned up after themselves better than I would have done and the equipment is running smoothly! Great job guys and thank you!

Jim Hattabaugh

Such a refreshing experience with a local HVAC specialist. Mind immediately put at ease when the technician arrived. He was thorough, kind, and really took his time. Sought out an opportunity to call and see if my equipment was still under warranty, and saw the whole thing through. These are the type of people you want to work with!

Mark Titsworth

Cecil is so thorough and explains everything so well. I trust him completely when we have any problems.

Corinne Vela

Honest, dependable — they always do a great job without trying to upsell and push other services. I’ve used them 3 times for AC issues over the last few years. I have a very old unit, that I’m trying to make last as long as possible.

Jean Walker

The installation was prompt and trouble free. The gentleman were very courteous and a pleasure to work with.

Carmi Davis

Cecil was great and informative, very nice and genuine. Will use them again

Jii Reggie

Great service, thorough, on time, courteous, and knowledgeable. Cecil did a great job and answered all my questions!

David Harman

So awesome that you guys are hooked up with home Depot. This made it easier for me to be able afford to fix my unit. Your maintenance guy was wonderful. Great service

Sherry Wallen

We were very happy with Martin’s Heating and Air when they replaced our furnace and AC condenser. They had a significantly lower price than other quotes and were transparent+detailed with how the replacement would go. The technicians were very helpful, including inspecting each vent to balance flow and even vacuuming the work areas after finishing. I hope to never have to replace HVAC again, but if we do, we will definitely call Martin’s.

Robert Coridan

Prompt, friendly, courteous installation performed by Seth and Colton and a follow-up two days later with a young, African American technician who was exceedingly careful and thorough, ensuring that all components of my new system were functioning properly and that my questions and concerns were resolved . Would highly recommend Martin’s HVAC!!

Christopher Bonwich

Everyone at Martin’s we’re very courteous and my heater is working like a champ now. Thank you so much!

Debby Leopold

I have had issues with my A/C since someone else installed a new unit 3 years ago. In those 3 years, I’ve spent quite a bit of $$ having that provider come out to make repairs. So, I had Martin’s come out to service my A/C at the beginning of the season this year. They fixed the problem! I am in awe! So courteous, informative and neat! I am so happy I called Martin’s. They are my forever service provider now for heat & air! Fantastic! Love them! Call them now!

Kathie Smith

Emerson was great! Got us up and running again thank you so much to Martin”s Heating & Air for your prompt and courteous service! What a great company will defiantly recommend to friends and family!

Christina Gregory

Cecil and Tim were great. Very professional! Fixed my issue quickly and then spent extra time to make sure the issue hadn’t caused other problems. Got me scheduled for a service plan and full device cleaning. Felt like they took good care of me and were thorough. And they even were a bit early for their appointment. Didn’t have to wait around hours for them to show! Definitely recommend.

Brad Webb

“We appreciate the business ethic and kind remembrances from Martin’s Heating and Air, and from their employees. Thanks so much! “

W.B. from Fort Smith